As our essential businesses work to meet spring season demands amid the COVID-19 pandemic, we continue to focus on the health and safety of every person and community connected to CHS and the cooperative system.
We want you to know that CHS remains fully operational and committed to providing the essential products and services you need. Our supply chain is prepared and moving into action as spring fieldwork begins. Grain is moving and the spring shipping season has begun. We are grateful for those positive signs.
Thank you for your business. Please let us know how we can help you navigate through the days and weeks ahead.
As you are
aware, the impact of the global pandemic caused by COVID-19 continues to
rapidly evolve. Safety is a core value for CHS Midwest Cooperative and includes
a focus on the health and wellbeing of our employees, families, customers and
owners, and the communities in which we live and work.
understand that spring is here, and I want to emphasize; we are open for
business. We are simply adjusting some protocols. CHS Midwest Cooperative has
implemented the following changes effective Thursday, March 19th,
until further notice:
limiting access at all locations. We respectfully ask you to contact us through
phone or email whenever possible. Some of our locations have enacted split
shift schedules; staff that can work remotely, have been asked to do so and
will be available via phone or e-mail.
If you need a grain check, please contact
us and we will mail it promptly, deliver it to local bank for deposit or setup
a pickup location outside of the office.
to our office will be required to complete a questionnaire before entering our
facilities. We are also asking all staff and visitors to adhere to the 6-foot
distance recommended by the CDC to reduce virus spread.
propane leak checks, inspections or service; customers will be asked to
complete a simple
screening questionnaire prior to any CHS employee providing in-home service
restricted face-to-face meetings. Our sales staff will conduct business via
phone, text or email. As a company that prides itself on the relationships we
have built, this will be a difficult change. However, face-to-face meetings
pose a greater risk for everyone involved. If you need to conduct critical
business that requires an in-person meeting, please call for an appointment to confirm
access to the facility and availability of staff.
We ask you
to call ahead for product pickup whenever possible, our team will ensure that
everything is ready to load upon your arrival.
For those customers or vendors delivering
grain or picking up products, we ask that you limit your time in the office to
essential business. At some locations, we are asking drivers to remain in their
cab. Please check our location policies or watch for information and direction
We will adjust our practices as necessary in the coming days,
weeks or months. Rest assured, it is our commitment that
we will continue to provide excellent service and support throughout this
unprecedented time, even if we must do it differently. We value your business, your
trust in CHS Midwest Cooperative and appreciate your understanding during this
time. We look forward to resuming normal interactions as soon as it is deemed
safe to do so.
Milt Handcock General Manager CHS Midwest Cooperative